Global Warranty Information

A History of Success
Founded in Canada in 1966, The Global Group is one of the largest manufacturers and marketers of quality business furniture in the world. Our facilities include more than 40 just-in-time manufacturing and product assembly plants, plus offices, showrooms and distribution facilities.

Customer service is the cornerstone of our continued success and the reason why the Global choice is often the first choice for office furniture solutions by clients the world over.

Ergonomics
Global manufactures an extensive selection of office furniture in the areas of seating, files and storage, casegoods, panels and computer accessories. The people at Global are proud to bring you office furniture manufactured with ergonomic features integrated into every product in order to help build a healthy, comfortable and productive work environment.

ISO 14001
At Global we’re proud to say we’re ISO 14001 registered. ISO 14001 is the benchmark international standard for the implementation and operation of an environmental management system. Certification requires a commitment to continuously improve practices that protect the environment.

Research and Development
The Global Group is one of the very few business furniture companies worldwide to maintain an in-house testing laboratory. The testing laboratory and its support programs certify our components and finished products.  Global certified office furniture products meet, and often exceed industry and government standards.

The Environment
At Global we’re proud of our pledge to maintain a clean environment. We have long established environmental programs throughout our plants and offices to sustain our ‘earth friendly’ commitment. The people at Global take every opportunity to Reduce, Reuse and Recycle.

  1. Greenguard Certified
    The Greenguard program is run by a worldwide independent organization that rigorously tests materials according to government guidelines and measures harmful emissions such as formaldehyde, volatile organic compounds (VOCs) and carbon monoxide. Global products are Greenguard compliant.
  2. LEED (Leadership in Energy and Environmental Design) Partnership Program
    Green Building Rating System is the new benchmark for sustainable buildings. Global helps our customers meet LEED requirements by providing a wide range of Greenguard-certified products, specified in the LEED Green Building Rating System.

Lifetime Warranty
Global warrants that all commercial products are free from defects in material and workmanship, for the life of the product, to the original purchaser. Global will repair or replace, at Global’s option, as the sole remedy for any defect covered by the warranty.

This warranty covers the following product categories.

  1. General Seating
  2. Filing
  3. Panels
  4. Desks, Modular Furniture and Tables

LIFETIME WARRANTY

 

 

Global warrants that all commercial products are free from defects in material and workmanship, for the life of the product, to the original purchaser.

Global will repair or replace, at Global’s option, as the sole remedy for any defect covered by the warranty. The warranty applies to products purchased after January 2015.

General Commercial Seating

Global’s warranty for general commercial seating covers all chair components including bases, casters, glides, frames, arms, plastic seats, backs and other structural components.

The exceptions to the warranty for general commercial seating are:

  • Foam, Fabric (As sampled on Global and Branded Cards), Mesh Material and Electrical Devices, which are warranted for five (5) years.
  • Control mechanisms are warranted for 12 years.

The warranty applies only to single shift, standard commercial usage, defined as a standard eight (8) hour work day, five (5) days a week (40 hours), for users weighing up to 300 pounds.

Heavy Duty Seating

Global offers products designed for multiple shift applications (24 hours a day / 7 days a week) and larger individuals weighing up to 350, 400 or 500 pounds (depending on series and/or model), Global warrants these products for 10 years to the original purchaser. All components (including control mechanisms, pneumatic cylinder, base, casters, glides, frames, arms, plastic seats/backs, etc.) are covered for 24/7 under the warranty. The exceptions are foam and fabric (as sampled on Global & Branded cards) which are covered for five (5) years. Fabric or upholstery material on these products must exceed 100,000 double rubs for the fabric portion of the warranty to apply. Heavy Duty product series that apply under this warranty currently include: Admiral TS, Concorde Executive 24hour, Dexter/Dexter+, Granada TS, Malaga TS, Mallorca TS, Maxima II, Obusforme Comfort TS, Obus Comfort XL, River, Robust, Saxon, Stamina+, Tritek Ergo-Select TS, and Yorkdale TS.

Light Use Seating

Global offers light use seating that is warranted for ten (10) years for the original purchaser. The warranty covers all components (frame, glides, and arms). The foam/fabric is warranted for five (5) years. The warranty on these light use series is for an eight (8) hour day, 40 hour week and for users up to 200 pounds. Light use product series that apply under this warranty currently consist of Key and Kats.

Fabrics

Global warrants fabrics, vinyls and leather products marketed on Global and Global Branded cards. Global Carded Branded textile alliance programs are currently with Arc-Com, Designtex, Knoll, Momentum, Maharam, Ultrafabric and Dani, are warranted for five (5) years. Global does not warrant C.O.M (Customer Own Materials) or G.P.M (Global Purchased Materials) that are customers own specified material, or graded-in and purchased by Global for a consumer. For G.P.M or C.O.M products, please contact the textile supplier for performance information and warranty details.

Please refer to our website at www.globaltotaloffice.com for detailed information on cleaning and disinfecting products and procedures. Improper usage of disinfecting / cleaning products may void the warranty.

 

Seating Warranty Summary

 

Seating Type Components Warranty for Original Purchaser Use Time For Warranty Coverage Exceptions
General Commercial Seating Lifetime 8 Hours / 5 Days Per Week Foam/Fabric/Mesh/Electrical Devices – 5 Years

Control Mechanisms – 12 Years

Heavy Duty Seating 10 Years 24 Hours / 7 Days Per Week Foam/Fabric – 5 Years
Light Use Seating 10 Years 8 Hours / 5 Days Per Week Foam/Fabric – 5 Years

 

Files, Desks, Modular Furniture, Tables, Panels & Accessories

Global warrants all components of metal storage and filing, laminate desks, laminate and solid wood tables, metal leg components and wood legs / bases for the lifetime of the product to the original purchaser.

Exceptions to the warranty for Files/Desks/Tables and Panels are as follows:

  • Electrical Devices, Panel and Tackboard Fabrics, Adjustable Keyboard Mechanisms/Lecterns/Coat Trees and Task Lights – five (5) Years
  • Folding Tables (Laminate and Lite Lift II Models) – one (1) year

Files, Desks, Modular Furniture, Tables, Panels & Accessories Warranty Summary

 

Product Type Components Warranty for Original Purchaser Exceptions
Metal Storage and Filing Lifetime None
Laminate and Veneer Desks and Modular Furniture Lifetime Tackboard Fabric, Electrical Devices, Task Lights – 5 Years
Boardroom, Conference and Training Tables Lifetime Electrical Devices – 5 Years
Panels Lifetime Panel Fabric, Electrical Devices, Task Lights – 5 Years
Coat Racks and Lecterns 5 Years None
Folding Tables (Laminate & Molded) 1 Years None

 

Global’s warranty DOES NOT APPLY (for any product category) to the following:

  • Nominal or normal amount of wear and tear that can occur over time
  • Failures which result from negligence, abuse, accident or misuse
  • Failure to apply, install or maintain products according to Global’s written instructions and warnings
  • Modifications, attachments or repair methods not approved by Global
  • Damage caused by a carrier in transit, or delivery/installation contractors
  • The matching of colours, grains or textures (wood, leather, etc.) of natural materials
  • Products exposed to extreme hot and cold temperatures or excessive dry environments
  • Dye lots of fabric can vary
  • Colour fastness or the matching of colour of textiles
  • Damage by markings or staining; damage by sharp objects or imprinting from instruments
  • Damage of fabrics or laminate and wood surfaces/edges from exposure to sunlight (including UV rays)
  • Products used for rental purposes
  • Purchased parts are warranted for one (1) year.
  • Failure to follow specific cleaning and disinfecting instructions posted on www.globalfurnituregroup.com

Global’s warranty does not cover the costs of transportation or labour. Repair or replacement will be at Global’s option.

Global makes no warranty that any of its products are suitable for any particular purpose and makes no other warranties, express or implied, other than those set out here. As codes and standards vary from one jurisdiction to another, references to compliance are solely for convenience and without any representation as to accuracy or suitability. Users must verify the suitability of such information or product for their specific application. In no event shall Global be liable in either tort or contract for any loss or direct, special, incidental, consequential, or exemplary, damages.

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